We offer delivery based based on time/distance from our commercial bakery location in Wake Forest, Monday through Saturday from 10am to 6pm, for all custom and signature cake orders. This delivery map and pricing does not apply for Weddings and Catered Events.
Online Store Order Fulfillment
All Online Store orders have a minimum 2 full business days fulfillment time with 12pm cutoff. If you order before 12pm Friday your earliest delivery date will be Tuesday.
Delivery is offered as both Standard and Express depending on the time window for delivery allowed.
Standard Delivery:
– Delivery within the following windows (10am to 12pm, 12pm to 3pm, and 3pm to 6pm).
Express Delivery:
– Delivery within a 1 hour window (Delivery hours are 10am to 6pm Monday through Saturday)
Delivery Policy:
Online Store Order Fulfillment
All Online Store orders have a minimum 2 full business days fulfillment time with 12pm cutoff. If you order before 12pm Friday your earliest delivery date will be Tuesday.
FAILED DELIVERIES/RE-DELIVERY: Please note that a re-delivery fee will apply for failed delivery attempts. The re-delivery fee will be charged at the same rate as your original delivery fee plus $15.00. Same-day re-deliveries are not guaranteed to be an option. You may also pick up at our North Raleigh pickup location for no additional fee after 6:30pm on the same day of your delivery, excluding Sundays. Please contact us immediately to reschedule your delivery.
CHANGE IN DELIVERY: Once an order is placed, we are generally unable to adjust local delivery times for the same delivery date, especially if the date is within 5 days. Please contact us for immediate assistance: info@raleighcakes.com.
RECIPIENT MUST BE PRESENT: You or someone who can sign for the order must be present to receive your order for delivery. Delivery drivers will make their presence known upon arrival either by ringing bell/doorbell, knocking on door or pressing a call box. Delivery drivers will wait up to 10 minutes at your delivery address before an order is deemed undeliverable. If you live in an apartment building with lobby access and no doorman/security/front desk person, please note that we cannot leave your delivery unattended in the lobby.
UNATTENDED DELIVERY: If you are unable to meet your delivery driver at your delivery address and express to your delivery driver in advance that you would like your delivery left unattended, Raleigh Cakes is not responsible for any damage, theft or loss to your delivery. This excludes multi-tenant buildings/lobbies/etc.
DELIVERY TO RESTAURANTS, SCHOOLS, HOSPITALS, & OTHER BUSINESS: Please note that a recipient must be available to accept the delivery upon driver’s arrival. Please let your delivery driver know in advance for special delivery instructions. If you would like your order left unattended at a business, Raleigh Cakes is not responsible for any damage, theft or loss to your delivery.