Privacy Policy
Last Updated: 11/06/2025
Welcome to Raleigh Cakes (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a contact form, place an order, or communicate with us in any way.
By using our website or providing us with your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website or contact us:
Information You Provide Directly
Name
Email address
Phone number
Event details (date, location, headcount, etc.)
Order details and design requests
Payment information (processed securely via third-party payment processors; we do not store full card details)
Any files or images you upload with an inquiry
Automatically Collected Information
IP address
Browser type and device information
Pages visited and time spent on the website
Cookies and tracking pixels related to site functionality and analytics
2. How We Use Your Information
We use your information only for business-related purposes, including:
Responding to your inquiry or quote request
Communicating via email or SMS about your order, updates, reminders, schedule changes, and customer service
Sending marketing messages only if you have opted in
Processing payments and confirming orders
Internal analytics and website improvement
Compliance with legal or regulatory requirements
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We only share information with essential service providers (payment processors, email/SMS providers, website hosting) needed to complete your orders and operate our business.
3. SMS Communication & 10DLC Compliance
By submitting your phone number through our website, you consent to receive SMS messages from Raleigh Cakes for:
Inquiry responses
Order updates and reminders
Delivery/pickup information
Customer support
Optional promotional messages (only if opted-in)
Message frequency varies. Message and data rates may apply.
You may opt out of SMS at any time by replying “STOP” to any message.
You may also reply “HELP” for assistance.
We do not sell or share your phone number with any third parties for marketing purposes.
4. Email Communication
By providing your email, you consent to receive messages related to:
Quotes and estimates
Order confirmations
Invoice and payment notifications
Event reminders
Customer service communications
Optional newsletters or promotions (opt-in only)
You may unsubscribe from marketing emails at any time using the “unsubscribe” link included in every marketing email.
5. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to:
Improve site functionality
Analyze website performance
Remember your preferences
You can disable cookies through your browser settings, but some features may not function properly.
6. Data Security
We take reasonable measures to protect your information, including:
SSL encryption for data transmitted through the website
Limited internal access to personal information
Secure third-party payment processing
However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights (Depending on Your Location)
You may have the right to:
Request access to the personal data we store
Request corrections or updates to your information
Request deletion of your data, when legally permissible
Opt out of SMS or email communications
Withdraw consent at any time (does not affect any processing performed before withdrawal)
To make a request, contact us at info@raleighcakes.com.
8. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect information from children. If we become aware that information has been collected from a minor, we will delete it promptly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Raleigh Cakes
Email: info@raleighcakes.com
Website: www.raleighcakes.com
